Ludik Évasion Support

Last updated: December 1, 2026.

Reference language notice: This English translation is provided for convenience only. In case of discrepancy, inconsistency, or interpretation difference, the French version shall prevail.

For any question about using Ludik Évasion, you may contact support by email at [email protected]. In the mobile application, the "Contact us" entry in the settings opens an email to this address.

Where useful, please include the relevant Quest, the team name, your account email address, the date of the game, the device type, the application version and a precise description of the issue encountered, with a screenshot if possible.

Questions relating to a paid registration, in particular the date, place, cancellation, postponement or refund, are handled by the organization that sold the registration. Its contact details appear in its terms of sale and in your registration confirmation.

From the mobile application, you may obtain an export of your personal data, delete your account and, where audience measurement is enabled, withdraw your agreement from the settings. You may also delete your account from your account settings on the website; the page https://ludik-evasion-preview.lezo.app/en/account-deletion describes the procedure. For any other request relating to your personal data, in particular a request for access, rectification, erasure, objection or withdrawal of consent, write to [email protected].

To report illegal content, use the form available at https://ludik-evasion-preview.lezo.app/en/report or write to [email protected].

Never send a password, login code or bank card data in a support request. Additional information strictly necessary to identify the relevant account, Quest or incident may be requested.

Requests are handled according to their nature and urgency.